My husband and I went to a restaurant down the street this past weekend. The place was a bit busy for a Saturday afternoon, but not especially so. We were seated, given our menus, and the hostess brought our drinks to the table. Larry and I perused our menus while we waited for the waitress to take our order.
We watched the waitress go to every other table. She skipped ours. We waited. Fifteen minutes later, we were still waiting. I've been in food service, I understand how crazy things can get sometimes. But fifteen minutes? I finally got up and approached the waitress.
"Excuse me, but we've been waiting for over fifteen minutes for you to take our order," I wasn't rude; I spoke calmly.
"Oh, I'm so sorry! Let me take your order right now!" The waitress appeared to be appropriately apologetic, and she followed me back to our table and took our order. Our food came out quickly compared to our wait to order. We dug in, but first, I asked for mayo.
"Sure, I'll be right back with that," The waitress walked away from our table. I watched her walk around to other tables. I watched her cleaning tables. I did not watch her get any mayo, because she did not.
This was starting to feel personal.
Another waitress finally showed up, and I snagged her. This waitress, older and wiser, immediately went and got the mayo for me, which was fine. What wasn't fine was that this waitress proceeded to make excuses for the other one. I didn't care if she was having a bad day; I just wanted my mayo.
Finally the meal was over, and we waited for the waitress to bring our bill. And waited. And waited.
Yep. Personal. Maybe I looked like her worst enemy from high school? Did Larry look like her ex-boyfriend?
I finally got up and went to the cash register, where the manager made the mistake of asking me how everything was. I told her. I wasn't angry, just befuddled by our treatment. I was used to people treating me nicely because I had cancer. Apparently our waitress makes a habit of this particular behavior; the manager sighed heavily and lowered our bill to ten dollars.
Okay, not so personal.