Monday, May 2, 2016

Is This Personal?

My husband and I went to a restaurant down the street this past weekend.  The place was a bit busy for a Saturday afternoon, but not especially so.  We were seated, given our menus, and the hostess brought our drinks to the table.  Larry and I perused our menus while we waited for the waitress to take our order. 

We watched the waitress go to every other table.  She skipped ours.  We waited.  Fifteen minutes later, we were still waiting.  I've been in food service, I understand how crazy things can get sometimes. But fifteen minutes?   I finally got up and approached the waitress. 

"Excuse me, but we've been waiting for over fifteen minutes for you to take our order,"  I wasn't rude; I spoke calmly. 

"Oh, I'm so sorry! Let me take your order right now!"  The waitress appeared to be appropriately apologetic, and she followed me back to our table and took our order.  Our food came out quickly compared to our wait to order.  We dug in, but first, I asked for mayo. 

"Sure, I'll be right back with that," The waitress walked away from our table.  I watched her walk around to other tables. I watched her cleaning tables.  I did not watch her get any mayo, because she did not. 

This was starting to feel personal. 

Another waitress finally showed up, and I snagged her.  This waitress, older and wiser, immediately went and got the mayo for me, which was fine.  What wasn't fine was that this waitress proceeded to make excuses for the other one.  I didn't care if she was having a bad day; I just wanted my mayo. 
Finally the meal was over, and we waited for the waitress to bring our bill.  And waited.  And waited.

Yep. Personal.  Maybe I looked like her worst enemy from high school?  Did Larry look like her ex-boyfriend? 

I finally got up and went to the cash register, where the manager made the mistake of asking me how everything was.  I told her.  I wasn't angry, just befuddled by our treatment. I was used to people treating me nicely because I had cancer.  Apparently our waitress makes a habit of this particular behavior; the manager sighed heavily and lowered our bill to ten dollars. 

Okay, not so personal. 

12 comments:

  1. Once when I was working as a waitress/bartender, on a particularly busy night one of the managers said she would take one of my tables. She then went home to walk her dog. The other manager came up to me, asking what had happened as the people at the table were pissed off, saying they'd been ignored. I explained the situation to him. He rolled his eyes, as this other manager was known for pulling such stunts. I then went to the table and apologized to the customers. They said the manager had taken their drink orders, but then no one had been by to check on them. They accepted my apology, but no longer wanted dinner there. Not that I was a perfect server, but I was really embarrassed by this as I always tried my best.

    ReplyDelete
    Replies
    1. You are honest Cara. I really appreciate you.

      Delete
    2. After reading your whole experience, there is only good thing happened with you that the manager has given you a compensation for providing unfair service. I also had such kind of experience when we went to the hotel for a New Year celebration which was held by my cousin who is one of the best coursework writer uk and but the hotel management has spoiled whole the party. However the matter was sorted out soon and we also enjoyed but it was bad experience for him.

      Delete
    3. You are right..I am agree with you. Since I am statistics assignment writers at assignment help folks and I like your blog, here you are sharing your personal experience here.

      Delete
  2. This is a hard one. When you are a customer, bad days are not what you purchase. It is that scale of having patience and assertiveness. I do think some people are bad listeners.

    I know someone that doesn't listen well. Recently, I corrected a date for this person several times. I could tell each time, she was not registering the change. The day came and left, you guessed it. She missed it. Adult ADD is sometimes the problem.

    ReplyDelete
    Replies
    1. After reading your experience, I remember that same kind of incident happened with us, when we was going to celebrate my birthday party with my academic team of dissertation writers and hotel staff has destroyed our party. It was really bad experience for me.

      Delete
  3. I can be sympathetic to a bad day, but multiple times not following through? That seems like a bigger issue - as you found out. Glad to hear the manager addressed it for you.

    ReplyDelete
  4. We went to an upscale restaurant for brunch one Sunday. We waited and waited for service, which for a buffet isn't much being asked for. At one point, I went to the ladies room and noticed that the woman next to me was getting sick in the stall.

    Turns out it was our waitress. Concerned, we went to the manager, who rolled her eyes, and got us another waitress. She then went on to say some of the "young ones just didn't know when to stay in on Saturday night". We were fine, but after talking with us for a while, we went on to ask if the owner was there as he was a friend of ours...

    ... needless to say she no longer works there. Or, in any of his other 8 restaurants.

    Bottom line, if you're in the service industry, never assume you customer is just another customer.

    ReplyDelete
  5. when we going any places the situation is same. Especially when it is high quality restaurants we must be patience. Else our temperature may increase and starts shouting people. You should keep waiting for getting items. When our professor told to present thesis paper i have used thesis writing service. They are good service provider in shortest time.

    ReplyDelete
    Replies
    1. I agree with you. when it is high quality restaurants we must be patience.

      Delete
  6. This is a very well written post, my compliments. I’m glad to find your post. Keep sharing this type of stuff.
    quality assignment help

    ReplyDelete

I welcome comments, but reserve the right to correct your spelling because I am OCD about it!